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My pet is lost - what do I need to do?
My pet is already lost - can signing up help me?
My lost pet has no ID - can PET-CALLŪ help?
I have posted my lost pet with PET-CALLŪ what else can I do?
My pet stays indoors; does my pet even need ID?
My pet always comes home; does my pet even need ID?
I have an expensive fence; does my pet even need ID?
How long does the registration last?
What happens if I move?
What happens if my pet passes on?
How much does PET-CALLŪ cost?
How do I sign up?
Is my pet eligible for PET-CALLŪ registration?
What to do if you find a pet?
Why should I microchip my pet?
What is a microchip?
How is the Microchip implanted?
Where Can I Have My Pet Microchipped?


My pet is lost - what do I need to do?
Log-on to PET-CALLŪ:  "Notify Lost Pet". Your information will be immediately posted on the "lost page" and the information will be sent to all PET-CALLŪ agents.
Search your neighbourhood immediately, leaving the description of your pet and your name and phone number with as many people as possible. Remember to ask mailmen and paper delivery service personnel if they have seen your pet.

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My pet is already lost - can signing up help me?
Absolutely! PET-CALLŪ has the ability to locate your pet with an emergency lost pet notification system. However, to make use of it will attract an administrative fee of SGD $50.00 and when found, your pet will be required to obtain a membership at the cost of SGD $15.00.
Give your pet a chance to find the way home again and sign up today.

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My lost pet has no ID - can PET-CALLŪ help?
Absolutely! PET-CALLŪ has the ability to locate animals according to their physical description or picture. But micro-chipped animal have a much better chance to be reunited with its rightful owner.
Please check also: My pet is already lost - can signing up help me?
Give your pet a chance to find the way home again and sign up today.

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I have posted my lost pet with PET-CALLŪ what else can I do?
Make posters/flyers and place them on telegraph poles, street light poles in your neighbourhoods. Put them in a plastic sheet protectors.
Check daily The Straits Times Classified section 821 Found.
Visit your local welfare centre. Ensure you look into each enclosure, as records are not always accurate.
Call radio stations that announce lost and found pets.

Take a photograph of your pet every few months to ensure he/she will be recognisable on posters if it does stray.
Dogs and cats are not always predictable and can stray for long distances. Look everywhere and tell everyone.

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My pet stays indoors; does my pet even need ID?
Ask anyone who works at a shelter how many pet owners have said, "oh this has never happened before, he never gets out". Indoor pets have the greatest chance of being permanently lost when let outdoors because they are not adept in the outdoors, become disoriented very easily and will lose their way.

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My pet always comes home; does my pet even need ID? 
The number one way that you will lose your pet is by "animal lovers" finding and keeping your pet. Even with proper ID, the new family may justify their actions by feeling if the pet was on the loose it must be unwanted. The PET-CALLŪ service can even recover this when it is bought to a veterinarian.

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I have an expensive fence; does my pet even need ID?
Pets are very cunning and will most likely find a way out of the fenced enclosure, even after years of no escapes. Strays can even "break into" your yard to meet your pet, leaving an open, inviting escape route.  

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How long does the registration last?
Registration with PET-CALLŪ is good for the life-time of your pet as long as it stays in Singapore. Please do not forget to update your information  "sign in"  if their are any changes.

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What happens if I move?
Simply login in to PET-CALLŪ  site "sign in"  and update your information. Remember, you can change or modify information at anytime you wish. There is no additional charge for this convenience.

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What happens if my pet passes on?
Should your beloved pet pass on you should remove the account - update your information at "sign in" .

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How much does PET-CALLŪ cost?
The registration fee is $15.00 only one time for one pet as long as it lives in Singapore.

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How do I sign up?
Signing up is easy. All you need to do is visit www.petcal.org and click on the "sign in" from that point on you are guided through the registration process with full instructions.
You may also call our 24-hour phone-in service 6741-8466 for assistance or to register.  PET-CALLŪ on-line is also available at participating animal shelters, pet stores, and vet clinics, Internet cafes etc.
However, if you purchase from a participating third party you still need to register all of your information on-line.

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Is my pet eligible for PET-CALLŪ registration?
All micro-chipped animals are eligible for registration with PET-CALLŪ, regardless of species (Canine /Dogs, Feline/Cats, Rodent/Rabbits, Hamsters, Chinchillas, Birds, Fish, etc), age or size.

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What to do if you find a pet
Check for microchip number at your nearest vet clinic.  Log-on to PET-CALLŪ: www.petcall.org and click on to "Report Found Pet". Your information will be immediately posted on the "found page" and the information will be sent to all PET-CALLŪ agents. If the animal is registered with PET-CALLŪ the owner will be automatically notified via e-mail and/or SMS.

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Why should I microchip my pet?
Every year, thousands of unidentified pets are humanely destroyed in Singapore.  Many of these animals could have been reunited with their owner if proper identification had been possible. Animals disappear for many reasons: they get lost and stray, they may be frightened, or injured,  run away, or are even stolen. As the owner, you are responsible for ensuring that your pet is under your control and that includes proper identification.

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What is a microchip?
A microchip is a tiny, totally inert electronic transponder about the size of a rice grain. The implantable microchip is just 13mm long and 2mm in diameter and carries a unique identification number to give your pet a unique identity.  The transponder is encapsulated in a bio-compatible glass tube and is preloaded into the implanter assembly which consists of a hollow needle and a spring-assisted syringe.  The code is unique, permanent and cannot be altered, all in accordance with ISO Standard 11784 and ISO 11785.

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How is the Microchip implanted?
The microchipping is implanted by a  registered veterinary surgeon. The chip is implanted in the scruff of the neck (latero-dorsal of the first cervical verte-bra). Special guidelines apply for other animals. This procedure takes just a few seconds and does not require anesthesia. And it is even less painful than an annual vaccination.

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Where Can I Have My Pet Microchipped?
Contact your local veterinary surgery, welfare centre or dog warden for advice and prices.

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